Guest Genius
An AI-first guest platform built from scratch — supporting travelers from seven days before check-in through checkout. Guests order food and drinks, request help, and talk to the hotel over the channels they already use every day: WhatsApp and SMS. Ships designed the staff dashboards that turn those conversations into clear, actionable work.
Hotel teams were juggling PMS exports, messaging apps, and ad-hoc spreadsheets to understand performance and clear guest requests. Leadership needed one place to read RevPAR, occupancy, and food revenue — while front desk needed a fast task list tied to rooms, guests, and channels.
Ships structured the product around two daily modes: a metrics home for GMs and revenue managers, and a task operations view for staff clearing guest orders. Dense KPI cards, heatmaps, and breakdown charts sit in a light, editorial system; the task table prioritizes scanability — room, item, platform, price, status — without feeling like enterprise clutter.
A credible, production-grade dashboard pair that reads as serious hospitality software: leadership gets the numbers at a glance, operations gets a filtered queue they can run through in minutes.
Built for staff who run the floor.
Full-resolution product screens from the shipped dashboard — analytics for leadership and task ops for the floor team.
Food Ordering
The full guest flow inside WhatsApp — browse room service, pick from the menu, and place an order without leaving the chat.
